Changelog
Follow up on the latest improvements andĀ updates.
RSS
improved
fixed
AI Agent(s)
Other
Contacts
Bug fixes & updated designs šŖ²š
Here are our latest updates:
Bug fixes:
- Contact opening issue: Some contacts couldnāt be opened. This has now been resolved.
- Document name update in Document Scraper: You can now successfully change the name of a document in the Document Scraper again.
- Unexpected logout: Users were sometimes logged out of Watermelon when deleting another user. This will no longer happen.
- Dropdown scrolling in Interactive tester: We fixed an issue where you couldnāt scroll in the dropdown menu when adding instructions via the Interactive tester.
- Save button at header (sticky) of the Chat widget settings: The save button is now placed at the top of the Chat widget settings and remains visible as you scroll, so you no longer need to scroll down to save changes.
Design update:
Weāre continuing to roll out our new design across the platform. Youāll also notice various text updates for better clarity and consistency. Weād love to hear what you thinkāyour feedback is always welcome!
Weāve launched a brand new Statistics (Beta) Feature that gives you deeper insights into your data.
Whatās new?
- Filter by Agent(s), Channel(s), and User(s) or a combination for detailed insights.
- Save custom reports and pin your favorites for easy access.
- Flexible date ranges to analyze any period you like.
- CSV export.
- Fresh, intuitive design for a smoother experience.
By default, the original Feature is shown. Existing accounts can switch between the Beta and the old Statistics Feature anytime. New accounts won't see the old Statistics feature.
Check it out now: Statistics (Beta)
Need more info on how to create a report in Statistics? Read our Help Center article.
improved
fixed
AI Agent(s)
Chat widget
Other apps
Other
Bug fixes, improvements & styling changes āØ
Here are our newest releases:
Bug fixes:
- AI Answer in Instagram and Facebook: Fixed an issue where 'AI Answer' was not showing in Instagram and Facebook messages.
- āGenerated by AIā label: Removed this text from messages in the chat widget sent by the AI Agent.
Improvements
:- Login loading state: Updated the loading state after login for a smoother transition.
Styling:
Weāre continuing to update the entire platform to the latest design. This update includes:
- Pop-ups: All pop-ups now use the new design style.
- Widget and profile pictures: Updated visuals to match the latest look.
- Apps: Redesigned for a cleaner and more consistent interface.
- Agents overview: Action buttons now follow the new design layout.
Weāve introduced two powerful updates to make managing contacts effortless:
Automatically Capturing Browser Data
Key browser and session data (like language, browser type, OS, first seen, and more) is now collected automatically and added to contact profiles.
This feature is enabled by default. To change this setting, go to:
- Apps > open your chat widget > Placement.
- Toggle Automatically capture browser data on or off.
Looking for more information? Check out our Help Center article
Automatically Fill in Default Fields
Your AI Agent now auto-fills fields such as first name, last name, email, and phone number based on information shared during chats, no manual work needed.
This feature is enabled by default. To change this setting, go to:
- Settings > Fields > Automate fields.
- Enable or disable automatically fill in default fields.
Need more info? Check out our Help Center article
improved
fixed
AI Agent(s)
Other
UI/UX
Improvements & bug fixes š ļøš
Here are our newest releases:
Bug fixes:
- Agent switches language mid-sentence: We fixed a bug where the Agent would unexpectedly switch languages in the middle of a sentence. Conversations should now stay in the correct language throughout.
- Date selection on statistics page: Itās no longer possible to select a āUntilā date that is earlier than the āFromā date. This fix helps you get more accurate insights from your stats.
Improvements:
- Firebase migration implementation: Weāve completed the front-end part of our Firebase migration. This lays the groundwork for improved stability, faster performance, and smoother real-time updates in the future.
- Platform redesign in progress: You might notice small visual changes across the platform. These are part of our ongoing redesign, which includes updates to the form and size of various elements to create a more modern and user-friendly experience.
new
fixed
AI Agent(s)
Settings
UI/UX
Now available in German & bug fixes š©šŖš
Here are our latest updates:
NEW: Watermelon now available in German! š©šŖ
The Watermelon platform, website en self service tools are now also available in German, making it easier for German-speaking users to use our platform.
Bug fixes:
- Crawl limit for Business and Enterprise plans: The crawl limits are now correctly applied for these plans.
- Web Crawler ā items per page dropdown: The UI no longer breaks when changing the number of items per page.
- GDPR conversation settings: Archiving and deleting conversations based on GDPR settings is now working properly again.
- Custom fields: You can now create a custom field using a name that was previously used and deleted.
- AI Agent assigning ā dropdown options: The dropdown in the Inbox showed incorrect options when assigning conversations to an AI Agent. This is now fixed.
- Facebook/Instagram access on Basic plan: Clicking on Facebook or Instagram in the Basic plan no longer triggers an incorrect upgrade pop-up.
- Editing private apps: Itās no longer possible to save a private app without a name. The name field is now correctly required during editing, just like during creation.
new
fixed
AI Agent(s)
Settings
Chat widget
Bug fixes šš
Here are our newest bug fixes:
Bug fixes
- AI Agent language switching mid-conversation: The AI Agent now sticks to the selected language throughout the chat.
- Unexpected handoff triggered by āAgentā message: This message will no longer cause an unexpected handoff unless itās one of the configured triggers.
- .txt files not uploading in Document Scraper: You can now upload .txt files without any issues.
- Chat widget settings not opening after activating AI Agent: This has been fixed, settings now open as expected.
- Canāt delete documents from Document Scraper: You can now remove documents successfully.
- Canāt delete created triggers at handoff: Triggers can now be deleted without any trouble.
new
improved
fixed
AI Agent(s)
Settings
Chat widget
New, improved & bug fixes āš§
Here are our newest updates:
New:
- Connect multiple Facebook pages: You can now connect multiple instead of just one Facebook page to a single Watermelon account.
- Keep typing without clicking: The text input now stays selected after each message, so you can continue typing without having to click again.
Improvements:
- Updated AI Agent templates: Weāve given the AI Agent templates a fresh new design for a better experience.
- No more toast message spam: Only one toast message now appears when clicking the āSaveā icon multiple times.
- Clear overview in Actions: Added a āno actions publishedā button to make things clearer when no actions are available.
Bug fixes:
- Privacy screen skipped: Clicking on the eye-catcher no longer skips the privacy statement. It now behaves as expected.
- Tag removed after reply: Fixed an issue where the added tag disappeared once a new message was sent to the customer.
- Dropdown display issue: User names no longer disappear in the āAssign conversationā dropdown when the names are too long.
- Unwanted handoff: Handoff was always triggered when a user wanted to speak to a person ā thatās now fixed. Hands off only takes place based on the set-up triggers.
- Irrelevant document reference: The AI Agent no longer refers to documents when the user hasnāt asked about them.
- Web Crawler stuck: Resolved an issue where the Web Crawler would stay at 0% and not proceed.
- AI language switching: The AI Agent wonāt change language anymore when users type repeated characters.
improved
fixed
Settings
Inbox
Improvements & bug fixes šš
Here are our newest updates:
Improvements:
- Improved UI consistency across the platform: We made several small design and text updates to create a more consistent look, including updated wording in the chat widget and role selection when adding users.
- Automated finance process for smoother onboarding: Weāre automating our financial processes, making it easier for new customers to get started smoothly. This also reduces manual work on our end, allowing us to focus more on developing the platform and providing support.
Bug fixes:
- Contacts search issue after viewing archived messages: We fixed a bug where search stopped working after opening an archived message. You no longer need to refresh the page to continue searching.
- Missing sort option in Fields settings: Sorting is now available again in the Fields table under Settings.
- User role dropdown glitch: The dropdown to select roles in the Users table now closes properly when toggled and no longer sticks when scrolling.
new
fixed
AI Agent(s)
Statistics
Chat widget
Inbox
Crawler instructions & bug fixes š ļøš
Here are our latest updates to improve your experience:
New feature: Crawler Instructions in the Web Crawler š
You can now guide how your AI Agent interprets user questions by adding Crawler Instructions. This feature allows you to translate natural language into specific search terms that better match your website structure.
- Why it matters: Using the right terms helps your Web Crawler find more relevant content and improves your AI Agentās answers.
- Check out the Help Center article for examples and tips!
Bug fixes:
- Inbox conversation freeze: Weāve resolved an issue where an AI Agent would appear to keep ātypingā. This won't happen anymore.
- Conversation export in Statistics: Weāve fixed a bug where clicking anywhere in the popup would trigger the export. Now, only clicking the actual export button will do the job.
- Edit user issue: Previously, clicking ācancelā while editing a user would still save the selected team. Now, the team will only be updated when you actually save the changes.
- Chat Widget welcome screen: Users without a default or uploaded avatar can now be properly added to the welcome screen again.
- Web Crawler status: The status in the crawler table now correctly updates to ācrawlingā when you use the Crawl link option.
- Unnamed AI Agent creation: Itās no longer possible to create or activate an AI Agent without giving it a name first.
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