Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
AI Agent(s)
Other
UI/UX
Improvements & bug fixes 🛠️🐞
Here are our newest releases:
Bug fixes:
- Agent switches language mid-sentence: We fixed a bug where the Agent would unexpectedly switch languages in the middle of a sentence. Conversations should now stay in the correct language throughout.
- Date selection on statistics page: It’s no longer possible to select a “Until” date that is earlier than the “From” date. This fix helps you get more accurate insights from your stats.
Improvements:
- Firebase migration implementation: We’ve completed the front-end part of our Firebase migration. This lays the groundwork for improved stability, faster performance, and smoother real-time updates in the future.
- Platform redesign in progress: You might notice small visual changes across the platform. These are part of our ongoing redesign, which includes updates to the form and size of various elements to create a more modern and user-friendly experience.
new
fixed
AI Agent(s)
Settings
UI/UX
Now available in German & bug fixes 🇩🇪🐞
Here are our latest updates:
NEW: Watermelon now available in German! 🇩🇪
The Watermelon platform, website en self service tools are now also available in German, making it easier for German-speaking users to use our platform.
Bug fixes:
- Crawl limit for Business and Enterprise plans: The crawl limits are now correctly applied for these plans.
- Web Crawler – items per page dropdown: The UI no longer breaks when changing the number of items per page.
- GDPR conversation settings: Archiving and deleting conversations based on GDPR settings is now working properly again.
- Custom fields: You can now create a custom field using a name that was previously used and deleted.
- AI Agent assigning – dropdown options: The dropdown in the Inbox showed incorrect options when assigning conversations to an AI Agent. This is now fixed.
- Facebook/Instagram access on Basic plan: Clicking on Facebook or Instagram in the Basic plan no longer triggers an incorrect upgrade pop-up.
- Editing private apps: It’s no longer possible to save a private app without a name. The name field is now correctly required during editing, just like during creation.
new
fixed
AI Agent(s)
Settings
Chat widget
Bug fixes 🚀🐛
Here are our newest bug fixes:
Bug fixes
- AI Agent language switching mid-conversation: The AI Agent now sticks to the selected language throughout the chat.
- Unexpected handoff triggered by “Agent” message: This message will no longer cause an unexpected handoff unless it’s one of the configured triggers.
- .txt files not uploading in Document Scraper: You can now upload .txt files without any issues.
- Chat widget settings not opening after activating AI Agent: This has been fixed, settings now open as expected.
- Can’t delete documents from Document Scraper: You can now remove documents successfully.
- Can’t delete created triggers at handoff: Triggers can now be deleted without any trouble.
new
improved
fixed
AI Agent(s)
Settings
Chat widget
New, improved & bug fixes ⭐🔧
Here are our newest updates:
New:
- Connect multiple Facebook pages: You can now connect multiple instead of just one Facebook page to a single Watermelon account.
- Keep typing without clicking: The text input now stays selected after each message, so you can continue typing without having to click again.
Improvements:
- Updated AI Agent templates: We’ve given the AI Agent templates a fresh new design for a better experience.
- No more toast message spam: Only one toast message now appears when clicking the “Save” icon multiple times.
- Clear overview in Actions: Added a “no actions published” button to make things clearer when no actions are available.
Bug fixes:
- Privacy screen skipped: Clicking on the eye-catcher no longer skips the privacy statement. It now behaves as expected.
- Tag removed after reply: Fixed an issue where the added tag disappeared once a new message was sent to the customer.
- Dropdown display issue: User names no longer disappear in the “Assign conversation” dropdown when the names are too long.
- Unwanted handoff: Handoff was always triggered when a user wanted to speak to a person — that’s now fixed. Hands off only takes place based on the set-up triggers.
- Irrelevant document reference: The AI Agent no longer refers to documents when the user hasn’t asked about them.
- Web Crawler stuck: Resolved an issue where the Web Crawler would stay at 0% and not proceed.
- AI language switching: The AI Agent won’t change language anymore when users type repeated characters.
improved
fixed
Settings
Inbox
Improvements & bug fixes 🚀🐞
Here are our newest updates:
Improvements:
- Improved UI consistency across the platform: We made several small design and text updates to create a more consistent look, including updated wording in the chat widget and role selection when adding users.
- Automated finance process for smoother onboarding: We’re automating our financial processes, making it easier for new customers to get started smoothly. This also reduces manual work on our end, allowing us to focus more on developing the platform and providing support.
Bug fixes:
- Contacts search issue after viewing archived messages: We fixed a bug where search stopped working after opening an archived message. You no longer need to refresh the page to continue searching.
- Missing sort option in Fields settings: Sorting is now available again in the Fields table under Settings.
- User role dropdown glitch: The dropdown to select roles in the Users table now closes properly when toggled and no longer sticks when scrolling.
new
fixed
AI Agent(s)
Statistics
Chat widget
Inbox
Crawler instructions & bug fixes 🛠️🐞
Here are our latest updates to improve your experience:
New feature: Crawler Instructions in the Web Crawler 🔎
You can now guide how your AI Agent interprets user questions by adding Crawler Instructions. This feature allows you to translate natural language into specific search terms that better match your website structure.
- Why it matters: Using the right terms helps your Web Crawler find more relevant content and improves your AI Agent’s answers.
- Check out the Help Center article for examples and tips!
Bug fixes:
- Inbox conversation freeze: We’ve resolved an issue where an AI Agent would appear to keep ‘typing’. This won't happen anymore.
- Conversation export in Statistics: We’ve fixed a bug where clicking anywhere in the popup would trigger the export. Now, only clicking the actual export button will do the job.
- Edit user issue: Previously, clicking ‘cancel’ while editing a user would still save the selected team. Now, the team will only be updated when you actually save the changes.
- Chat Widget welcome screen: Users without a default or uploaded avatar can now be properly added to the welcome screen again.
- Web Crawler status: The status in the crawler table now correctly updates to “crawling” when you use the Crawl link option.
- Unnamed AI Agent creation: It’s no longer possible to create or activate an AI Agent without giving it a name first.
improved
fixed
AI Agent(s)
Chat widget
Improvements & bug fixes 🚀🔧
Here are our latest updates:
Improvements:
- Additions to Home: As you might have seen already, we have improved our Home screen. It now includes amount of conversations, the date, and ways to reach out to our support team!
- .doc files removed from document scraper: We’ve removed support for .doc files in the document scraper, as this file format is outdated, so we’ve decided to focus on more current formats.
Bug fixes:
- URLs in Interactive Tester: URLs no longer open in a new tab when clicked in the Interactive Tester, keeping the experience more seamless.
- Chat closed screen timing: The “chat closed” screen was showing during opening hours. This has now been fixed to display correctly based on your schedule.
- Old URL content used by agent: The agent was sometimes using outdated information from URLs. This issue has been resolved.
- Web Crawler timeout: We fixed an issue where the Web Crawler didn’t complete its crawl within 24 hours.
- .docx documents not used: Newly added .docx documents were not being processed properly. This is now fixed.
- Upload errors for larger documents: Uploading larger .docx and .doc files caused errors in the document scraper. It’s now possible again to upload large .docx files (up to 20 MB) in the document scraper. These uploads were previously causing errors, but everything should work smoothly now.
- Language switching during conversations: The agent unexpectedly changed languages mid-conversation. This behavior has been corrected.
- Removed teams still in agent settings: If a team was deleted, it remained visible in the agent settings. This has now been cleaned up automatically.
improved
fixed
AI Agent(s)
Chat widget
Inbox
Major Platform Overhaul
We’ve rolled out a major update to the platform. This release includes a complete overhaul under the hood to improve stability, performance, and the overall user experience. Alongside that, we’ve resolved a long list of bugs, inconsistencies, and real-time sync issues reported by users. You’ll now find the current version number in your profile menu. If your version is outdated, a prompt will appear to reload the app. This also includes a shortcut to clear your browser cache if needed.
🤝 Handoff Improvements
- Agents can now hand off conversations reliably, without skipping triggers.
- The AI Agent no longer gets stuck in the “thinking” state when a handoff trigger is used.
- The Agent now recognizes trigger variations like “I don’t want to talk to a robot” and handles them correctly.
- Triggers now support translations – for example, a Dutch trigger will also work in English. This can vary per language.
- Phrases like “Speak to an employee or person” are now picked up correctly, even when combined. Keep in mind that information in the domain knowledge is always the preferred source of information for the agent.
- The Agent now responds in the correct language and can switch mid-conversation based on user input. We did notice it might be a bit too strict, you can make adjustments to your liking in the domain knowledge.
- Handoff respects your out-of-office settings and no longer forwards messages outside of business hours.
- Conversations forwarded to a team now appear in real time across all filters.
- Picked-up conversations are now moved to the top of the list as expected.
- Duplicate conversations no longer appear when forwarding from the “New” filter.
🐞 Other Bug Fixes
- WhatsApp: Messages from both AI and human Agents are now visible in conversations.
- Facebook & Instagram: These channels are no longer dependent on each other. You can now connect and manage them separately.
- Removing failed URLs: Failed URLs in the Web Crawler can now be deleted successfully.
- Logout from Web Crawler: No longer causes errors when logging out after opening the menu.
- Pop-up rendering: The disconnection pop-up now renders correctly and removes the AI Agent from Instagram and Facebook when disconnected.
- Auto-refresh removed: The app no longer refreshes automatically, avoiding message loss. It now reconnects quietly in the background unless idle for a long time (e.g. after sleep mode).
- Forwarding counters: Message counters now update correctly when forwarding.
- Conversation filters: When a conversation is reassigned to an Agent, it now appears correctly in the “You” inbox.
- Details panel: Now opens reliably after navigating through different sections.
- Tab title language: The browser tab title stays in the correct language after a refresh.
- Pulse and Web Crawler: Both now load significantly faster.
- Account page: Submitted values persist correctly without requiring a manual refresh.
- Zapier authentication: Now works reliably using API Key.
- .docx support: You can now successfully upload .docx documents again.
- Welcome screen and waitlist: No longer reappear when navigating after a handoff.
- Misplaced messages: Fixed an issue where messages would appear on the wrong side in conversations.
- Widget after signup: Now loads correctly when a company signs up using the simple signup flow.
- New teams: Appear immediately in the Conversations view after being added.
- Team loss when reassigning: Reassigned conversations now remain visible in “You,” even after the team is removed as intended.
- Logout dropdown: Styling issue fixed – dropdown now closes properly when clicking logout.
- Session count error: You won’t be logged out anymore due to internal counter errors. You stay logged in as expected.
new
fixed
AI Agent(s)
iOS app
New iOS features & bug fixes 📱🐛
Here are our latest updates:
New features in iOs app:
- AI Agent filter in iOS app: You can now filter conversations by AI Agent in the filter menu under “Agents". This makes it easier to manage and review AI Agent's interactions.
- AI Agent icon in conversations: Every conversation now shows an AI Agent icon, so you’ll always know which AI Agent gave which answer.
Bug fix:
- Incorrect contact count on contacts page: We fixed a bug that showed an incorrect number of contacts on the contacts page. The count now reflects the actual number of contacts accurately.
improved
🔧 Redesigned Navigation Menu
We’ve redesigned the navigation menu in Watermelon to make navigating simpler, faster, and more intuitive. With a cleaner layout, improved access to settings, and a modern design, you’ll now move through the platform with greater clarity and ease.
What’s new:
- Collapsible menu for better overview
- Profile settings moved to the top right
- Settings accessible via the gear icon
- New ‘Contact’ button for direct support
- Conversations is now called Inbox
- Integrations is now called Apps
- Pulse is now called Agents
- Company name visible next to the logo
Explore the new menu
(oh! and don't forget to upload your logo by clicking on the Watermelon icon!)Load More
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